Contact Us

Click here for Customer Service Contact information.

Corporate Sales

For standard corporate orders, cobranding and custom offerings, bulk shipping and direct mail options, contact:

1-866-915-VISA (8472) toll free.
In Toronto, contact James Dawe at 1-416-459-8826 or james_dawe@citizensbank.ca
.

Need Assistance with Your Card?

If you are an existing cardholder and have customer service questions, please call the toll free number located on the back of your card. You can also check your transactions and balance by going to the website shown on the back of your card and registering your card.

We highly suggest that you register your card on our free website shown on the back of your card immediately upon receipt to prove ownership in case it is lost or stolen and to facilitate online transactions.

Main Office

Our office contact information is:

Prepaid Visa Manager
P.O. Box 8000, Stn. Terminal
Vancouver, BC, Canada
V6B 4E2
Email: prepaidvisa@citizensbank.ca