Contact Us

Click here for Cardholder Services contact information.

Corporate Sales

For standard corporate orders, cobranding and custom offerings, bulk shipping and direct mail options, contact:

1-866-915-VISA (8472) toll free.
In Toronto, contact James Dawe at 1-416-459-8826 or jdawe@vcib.ca
.

Need Assistance with Your Card?

If you are an existing cardholder and have customer service questions, please call the toll free number located on the back of your card. You can also check your transactions and balance by going to the website shown on the back of your card and registering your card.

We highly suggest that you register your card on our free website shown on the back of your card immediately upon receipt to prove ownership in case it is lost or stolen and to facilitate online transactions.

Main Office

For general correspondence:
Attn: Director, Prepaid Visa* Cards
Vancity Community Investment Bank
PO Box 8000, Stn Terminal
Vancouver, B.C.
V6B 4E2
Email: prepaidvisa@vcib.ca