Website Terms and Conditions

For Cardholder Terms and Conditions for our Citizens Bank Reward Visa Prepaid Cards click here.

Trademark Information

Citizens Bank, Citizens Bank of Canada, and the Citizens Bank logo are trademarks of Citizens Bank of Canada. Citizens Bank of Canada is a licenced user of the marks. Citizens Bank of Canada is an authorized user of the marks EXCHANGE, INTERAC, PLUS, STRATA, ACCULINK, VISA and MASTERCARD. Windows, Windows 95, Netscape, Navigator, Communicator, Internet Explorer and Pentium are trademarks of the respective owners. All names of banks and financial companies are trademarks of the respective owners.

Warranties and Limitation of Liability

Information and documents provided on this Web site are provided 'as is' without any warranty. Citizens Bank uses reasonable efforts to include accurate and up-to-date information on this Web site; it does not, however, make any representations as to its accuracy or completeness. Your use of this Web site is at your own risk. Citizens Bank, its suppliers, and the other parties involved in creating and delivering this Web site's contents are not liable for any damages arising from use of this site.

Privacy and Security

Maintaining the privacy of our members and employees has been an integral part of our daily operations since we launched the bank. We believe that ensuring the accuracy, confidentiality and security of the information we hold about you is more than simply a legal requirement. It is also an ethical obligation. We have adjusted our policies and procedures to ensure our compliance with the federal Personal Information Protection and Electronic Documents Act, also known as Bill C-6. Our Privacy Code provides a detailed description of how we protect privacy at Citizens Bank.

As part of our privacy commitment to you, you may choose how your personal information is used for marketing purposes.

Links to Third Party Sites

The Citizens Bank of Canada Web site may contain images of and links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of Citizens Bank of Canada and Citizens Bank of Canada is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Citizens Bank of Canada is not responsible for webcasting or any other form of transmission received from any Linked Site nor is Citizens Bank of Canada responsible if the Linked Site is not working appropriately. Citizens Bank of Canada is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citizens Bank of Canada of the site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.

Any dealings that you have with third parties (including advertisers) using any Linked Sites, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and the third party. Citizens Bank of Canada shall not be responsible or liable in any way for any part of such dealings.

Use of Cookies

In order to provide better service, we will occasionally use a "cookie". A cookie is a small piece of information which a Web site stores on your Web browser on your computer and can later retrieve. The cookie cannot be read by a Web site other than the one that set the cookie. We use cookies for a number of administrative purposes. They let us store information that you have already told us, so we don't have to ask you again. They also allow us to measure what parts of our site customers prefer to see, and what parts are less popular. Most cookies last only through a single session, or visit. None will contain information that will enable anyone to contact you via telephone, e-mail, or "snail mail". You can set up your Web browser to inform you when cookies are set or to prevent cookies from being set.